Claims

Claims Process

This is when insurance truly matters—and when our approach sets us apart. When you experience a loss, you discover whether your broker has done their job properly. Did they structure your coverage correctly? Did they document your business properly? Do they have the technical knowledge to advocate effectively?

At Irecon, we view claims as our moment to demonstrate value, not an administrative burden. We've structured your coverage based on detailed investigation of your business, which means we can immediately contextualise your claim within your policy provisions. We don't just process paperwork –we actively advocate for your interests with insurers and loss adjusters, using our technical expertise to overcome potential claim obstacles before they arise.

How to make a claim

Contact us immediately. The sooner we're involved, the better we can manage the claim process. We'll quickly assess the situation against your specific policy wording and advise on immediate steps to protect your interests.

Receive targeted guidance. We'll provide the specific claim documentation needed and explain exactly what evidence will strengthen your claim. We don't just email forms – we outline what insurers will be looking for and how to present your case effectively.

Submit comprehensive documentation. We'll help you compile detailed information that addresses potential questions before insurers ask them. This proactive approach often accelerates claim settlements and prevents unnecessary delays.

Let us handle the complexities. We review your submission for potential issues, then manage all insurer communications on your behalf. We track your claim's progress, challenge inappropriate delays, and critically assess settlement offers against your full policy entitlements.

We are by your side at claim time

Lodging, monitoring, and negotiating your claim with the Insurer.
Liaising directly with your Insurer on your behalf.
Reviewing your policy coverage to ensure you receive your full entitlements.
Arranging for a loss assessor to be appointed when required.
Co-ordinating expert consultants including legal and accounting services, if required.
Assisting with the preparation of relevant forms and supporting documentation, such as receipts.

Need to make a claim?

Contact Lesley Connolly
0405 684 083

LODGE A CLAIM